Got a question? Check out the answers to the Frequently Asked Questions below.
If you can’t find what you are looking for reach out to us at info@seedsofwonder.com.au or fill in the form on the Contact Us page.
Prices
All prices are in Australian dollars.
Payment methods
We accept payment at checkout via PayPal and all major credit cards including VISA, MASTERCARD and BANKCARD.
AFTERPAY is also available.
Redeeming a coupon/promotional code
Got a promotional offer code? Simply enter it at Checkout in the Coupon section at the top of the page (above billing details).
Codes cannot be used together, with any other offers or on previously purchased orders.
Promotional codes and discounts exclude gift wrapping and gift cards. Unless specified, promotional codes and discounts also exclude shipping costs.
Overseas purchases
Customers are responsible for paying any duties, tax or customs charges made by the destination country – this is not included in our sale price or shipping costs.
Register for an account
You can register or access your account here.
My Account login
You can login to your account here.
Free delivery on all Australian orders over $150
We offer free delivery on all orders over $150 to Australian addresses. Simply select the option at checkout.
Unfortunately at this time we are unable to offer free shipping on overseas orders.
Delivery
We try and get your products out within 3 business days once we receive your payment.
Delivery times will depend where you are. Deliveries within Australia usually take 2-12 days from dispatch. International delivery times vary depending on the zone you are in:
Zone 1 – New Zealand | 4-6 working days
Zone 2 – North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 – Rest of the world | 10-15 working days
Once your order is ready for dispatch we will email you to let you know it is on its way. This email will include a tracking number so you can monitor the progress of your delivery.
***IMPORTANT: due to COVID-19 delays are being experienced on many routes. Our delivery partners are doing their best to make sure your order gets to you as soon as possible. Thank you for your patience.***
Product returns
We want you to be happy with your purchase. If for some reason you need to return it to us we are happy to accept returns on full priced items within 14 days of you receiving the order. Contact us at info@seedsofwonder.com.au for the address.
Please note, returned items must be in their original condition, unopened, unused and with any tags still on. Customers are responsible for shipping costs for returns. We recommend using a trackable option as we cannot guarantee refunding items we do not receive back.
Unfortunately we do not accept returns or exchanges on sale items or gift vouchers.
Purchases made using gift vouchers cannot be refunded, only exchanged.
See ‘Refunds’ and ‘Exchanges’ below for more information.
Product refunds
Refunds are available for full priced items.
Sale items and gift vouchers cannot be refunded or exchanged.
Purchases made using gift vouchers cannot be refunded, only exchanged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds for the amount paid for the item or workshop will be made using your original payment method, excluding shipping costs or duties/taxes paid.
If you return item(s) purchased online with Afterpay and are valid for a refund, your initial payment will be returned, minus any shipping costs or duties/taxes paid. If this does not cover the total cost of the shipping or duties/taxes this will be taken out of subsequent payments until the balance is cleared. All other payments will then be cancelled at no extra charge. You can find more information on Afterpay’s website here. Please note, if you link your Afterpay account to a debit or credit card be aware that standard fees and charges may be applicable. Refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 1300 100 729.
Product exchanges
If you aren’t completely satisfied with your purchase we are happy to exchange full priced products within 14 days of you receiving the order. Just email us at info@seedsofwonder.com.au to arrange.
Customers are responsible for shipping costs and taxes/duties for all exchanges. We recommend using a trackable shipping option as we cannot guarantee exchanging items we do not receive back.
To qualify for an exchange, products must be in their original condition, unopened, unused and with any tags still on.
Customers who have purchased products using a gift voucher and wish to exchange them for item(s) of lower value will receive the remaining balance back on a new gift voucher. Full or partial cash refunds are not issued for products made with gift vouchers.
Sale products and gift vouchers cannot be exchanged.
Our 60-day mala and bracelet guarantee
In the unlikely event your Seeds of Wonder mala or bracelet should break within 60 days of purchase we will restring it (malas) or replace it (bracelets) for you for free.
Just email us at info@seedsofwonder.com.au with your proof of purchase and a picture and we will be in contact to make arrangements.
Exclusions: We reserve the right to void the warranty where a mala or bracelet shows signs of modification, where it has not been cared for within the guidelines outlined on the care card provided with every order, where it has been abused or has suffered damage beyond normal wear and tear.
Workshop cancellations
Things come up we get that. You can cancel a workshop up to 7 days before the event.
If you find yourself in this position email us at info@seedsofwonder.com.au and we will get on to it.
If you prefer, we can swap you onto another workshop (dependent on availability).
Alternatively you are welcome to transfer the booking to a friend.
Unfortunately if you let us know less than 7 days before the workshop date we are unable to refund you or swap you onto another workshop.
Workshops cannot be exchanged for products.
Purchasing a gift card
Click here to read our gift card terms and conditions.
Redeeming a gift card
Gift cards can be redeemed by entering the gift card number in the gift card field in your Cart or at Checkout (above the billing details section).
Gift card expiry
Gift cards are valid for three years from date of purchase. You can find the expiry date on the email with your gift card.
Gift card balance
You can check the balance of your gift card anytime by setting up a Seeds of Wonder customer account. Simply click here to set up your account.
Gift wrap
Gift wrapping is available for most products at a flat rate of $4.95.
Simply click the ‘Add gift wrap?’ link above the ‘Add to Cart‘ button. Don’t worry if you forget – you can also add gift wrapping at Checkout.
If you would like to include a gift message you can do this when you select your preferred gift wrap.
Please note, Seeds of Wonder jewellery and essential oil lava bead diffusers come in a gift pouch. Gift boxes are wrapped at no extra cost – see product photos for options.
Gift message (no wrapping)
Don’t want your gift wrapped but would like to include a gift message? Don’t worry we have you covered.
Simply include your gift message in the Order Notes section at Checkout. We will include a gift tag with your message in the order.
Activating your mala
When you first receive your mala you may like to cleanse and activate it.
You can run your mala through the smoke of a smudge stick to cleanse it. Once it is cleansed, hold your mala in your hands, against your heart or on your third eye. Picture the energy that you would like to infuse it with flowing from you, into your mala, and set an intention you would like to pair with your mala.
Caring for your mala
Your mala is a beautiful piece of jewellery. It is also a sacred and precious object that needs some special care. To look after your mala and give it a long life, here are some care guidelines.
- Keep your mala in its pouch or hanging somewhere safe when you are not wearing it.
- Do not wear it while bathing, swimming, at the beach or while sleeping.
- To keep its tassel fresh and tidy, you can gently wash it and comb out while damp with a wide toothed comb. Leave it to dry overnight before wearing.
- To cleanse the crystals and seeds you can bathe your mala under a full moon, or alternatively smudge it to purify and release energy stored in the beads that does not serve you.
- Avoid twisting the guru bead or playing with the tassel as this weakens the thread and can cause it to break prematurely.
- Treat it at all times with care and a gentle touch.
What to do with broken malas
Over time your mala string will naturally wear and will eventually break. This means your mala has served its purpose and your intentions and prayers are being released to the Universe.
Both yogic and Buddhist traditions say that a broken mala indicates a spiritual break through. It is seen as an opportunity to reflect on how far you have come.
It is a great time to let go of intentions and beliefs that no longer serve you, and set new intentions. Think about what you would like to manifest and focus on this as you set your new intentions.
You can store the beads from the broken mala in a little pouch. Carry this pouch with you to remind you of your journey, or if you have an altar or special space at home you might like to place the pouch on it.
Alternatively, if you do not feel that you have fully completed the intention you were working with you can choose to repair it.
If you have purchased a Seeds of Wonder mala we can restring it for you so you can finish working with your intention. To repair a knotted Seeds of Wonder mala is $60 and to restring our other malas is $35 (plus shipping). If you would like more information about this service email us at info@seedsofwonder.com.au.
Our 60-Day Guarantee
In the unlikely event your Seeds of Wonder mala should break within 60 days of purchase we will restring it for you for free.
Just email us at info@seedsofwonder.com.au with your proof of purchase and a picture and we will be in contact to make arrangements.
Exclusions: We reserve the right to void the warranty where a mala shows signs of modification, where it has not been cared for within the guidelines above, abused or has suffered damage beyond normal wear and tear.
More information
Click here to check out our blog on ‘Malas – for deeper meditation and mindfulness’ to learn how to meditate with your new mala, the significance of the 108 beads and much more.
IMPORTANT: Descriptions of crystal, seeds, herbs, flowers and lava stone properties and meanings are for spiritual support and guidance ONLY and are not provided as healthcare information. They are not a substitute for medical advice or treatment. For medical advice, diagnosis and treatment please consultant a licensed healthcare professional.
Wholesale
Interested in stocking our handmade malas, bracelets or floral smudge sticks? We would love to hear from you.
Contact us for wholesale pricing and terms at info@seedsofwonder.com.au.
